Xpress Auto Parts Privacy Policy
Xpress Auto Parts (the “Company”) is committed to protecting the privacy of our customers and website users. This Privacy Policy (“Privacy Policy”) is designed to help you understand what information we gather, how we use it, what actions we take to protect it, and to assist you in making informed decisions when using our website and Service.
We operate in accordance with the New Zealand Privacy Act 2020 and its Information Privacy Principles (IPPs).
Unless otherwise indicated below, this Privacy Policy applies to any website that references this Privacy Policy, any Company website, as well as any data the Company may collect across partnered and unaffiliated sites.
For purposes of this Agreement, “Service” refers to the Company’s service, which can be accessed via our website at https://xpressautoparts.co.nz/. The terms “we,” “us,” and “our” refer to the Company. “You” refers to you as a user of the Service.
1. Consent
By accessing our Service, you accept our Privacy Policy and Terms of Use, and you consent to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.
Each time you visit our website or use the Service, and any time you voluntarily provide us with information (such as filling out a car quote form), you agree that you are consenting to our collection, use, and disclosure of the information that you provide, and you are consenting to receive emails, phone calls, or text messages as described in this Privacy Policy. Whether or not you register or create an account with us, this Privacy Policy applies to all users of the website and the Service.
2. Information We Collect
We may collect both “Personal Information” and “Non-Personal Information” about you.
Personal Information: Includes information that can be used to personally identify or contact you, such as your name, phone number, physical address, email address, government-issued identification (such as a New Zealand Driver’s Licence to verify identity and ownership), and specific details about your vehicle (e.g., make, model, year, registration number, VIN, and condition) provided through our online quote forms or during the vehicle pickup process.
Non-Personal Information: Includes information that cannot be used to identify you, such as anonymous usage data, general demographic information, referring/exit pages and URLs, platform types, device types, browser types, preferences you submit, and aggregate click data.
Cookies and Tracking Technologies
We track Non-Personal Information using cookies, which are small text files including an anonymous unique identifier sent to a user’s browser and stored on their hard drive. This helps us understand your preferences based on site activity, allowing us to offer better tools and experiences in the future.
We may use both persistent cookies (which remain on your computer until you delete them) and session cookies (which expire when you close your browser). If you choose to disable cookies via your browser settings, some parts of the website may not function with optimal efficiency, but it will not prevent you from using our primary quote services.
3. How We Use and Share Information
We use the information we collect from you when you request a vehicle quote, fill out a form, respond to a marketing communication, or browse our website in the following ways:
To process your request and accurately calculate cash offers for your vehicle.
To verify your identity and confirm legal ownership of the vehicle prior to transaction.
To follow up with you after initial correspondence (via email, text message, or phone inquiries).
To improve our website structure, user experience, and customer service delivery.
To request ratings and reviews of our auto parts services.
Third-Party Sharing & Waka Kotahi Disclosures
In general, we do not sell, trade, rent, or otherwise share your Personal Information with third parties for marketing purposes without your consent.
However, as a motor vehicle parts and disposal service, we do share necessary Personal Information with:
Trusted vendors, towing contractors, or third-party service providers who perform operations for the Company (such as dispatching vehicle collection or processing communications).
Waka Kotahi NZ Transport Agency and relevant New Zealand government authorities to lawfully process the transfer of motor vehicle ownership, de-registration, or vehicle scrapping.
We may also disclose your Personal Information if required to do so by law (such as complying with the Secondhand Dealers and Pawnbrokers Act), or if you violate our Terms of Use.
Non-Personal Data Use
We reserve the right to use and disclose Non-Personal Information to our partners, advertisers, and other third parties at our sole discretion to analyze aggregate trends and optimize our online visibility.
4. Google Analytics & Advertising
We may use Google Analytics, Google AdSense, Remarketing, or DoubleClick platform integration on our website to review user interaction and serve tailored advertisements based on previous visits to our site.
Google, as a third-party vendor, uses cookies to serve ads. You can manage your preferences or opt out of Google’s advertising tracking by visiting the Google Ad Settings page or utilizing the Google Analytics Opt-Out Browser Add-on.
5. How We Protect Your Information & Data Breaches
We implement reasonable technical security precautions and follow industry best practices to protect your data from unauthorized access, disclosure, alteration, or destruction. Our website utilizes Secure Socket Layer (SSL) encryption technology to ensure secure transmission of your information.
Mandatory Privacy Breach Notification
In accordance with the New Zealand Privacy Act 2020, if a data breach occurs that is likely to cause serious harm to any individual, we will notify the affected individuals and the Office of the New Zealand Privacy Commissioner as soon as practicably possible.
Please note that no transmission over the internet or electronic storage method can be guaranteed 100% secure. By using our Service, you acknowledge that you understand and agree to assume these inherent risks.
6. Data Retention
We only retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, tax, accounting, or reporting requirements under New Zealand law regarding the sale and transfer of motor vehicles. When personal data is no longer required, it will be securely destroyed or anonymized.
7. Your Rights Regarding Personal Information
Under the Privacy Act 2020, you have the right to request access to the Personal Information we hold about you and to request corrections to that information. If you wish to access or correct your information, please contact us using the details provided in Section 12.
You also have the right at any time to prevent us from contacting you for marketing purposes. When we send promotional or marketing communications, you can opt out by following the unsubscribe instructions provided at the bottom of each email. Even after opting out of marketing materials, we may continue to send you transactional messages, such as direct follow-ups regarding a specific quote you requested.
8. Links to Other Websites
Our website may contain links to partnered or third-party websites (such as auto wrecking portals or review platforms). We are not responsible for the privacy practices or content of those external sites. This Privacy Policy applies solely to information collected by Xpress Auto Parts through our direct website and Service. We encourage you to read the privacy policies of other platforms before proceeding to use them.
9. Age of Consent
By using this Service, you represent and warrant that you are at least 18 years of age. Our services are intended solely for individuals who can legally enter into binding contracts for the sale of motor vehicles in New Zealand.
10. Business Transfers (Merger or Acquisition)
In the event that the Company undergoes a business transition such as a merger, acquisition by another company, or a partial or total sale of assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers are permitted under this Privacy Policy, and that any acquirer of our assets may continue to process your data as outlined herein.
11. Changes to Our Privacy Policy
The Company reserves the right to modify or update this Privacy Policy at any time. We will notify you of changes by updating the “Last Updated” date at the bottom of this page. Any modifications become effective five (5) days after they are posted, and your continued use of the website or Service signifies your acceptance of the revised terms. We encourage you to review this policy periodically.
12. Contact Us & Complaints
If you have any questions regarding this Privacy Policy, wish to exercise your rights to access or correct your data, or want to withdraw your consent for the continued collection or use of your Personal Information, please contact us at:
Website: https://xpressautoparts.co.nz/
Email: [email protected]
Right to Complain
If you are unsatisfied with how we handle your privacy request or complaint, you have the right to lodge a formal complaint with the Office of the New Zealand Privacy Commissioner online at www.privacy.org.nz.
Last Updated: June 30, 2026
